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Felicity's career history has always been geared
towards sales and customer service industries. From corporate travel
agent servicing executive company
clients, to New Zealand National Sales Manager for an Australian
tour company, Felicity's focus has always been on customer service
excellence, which ensures loyalty and long term relations with her key
account portfolio.
This invaluable work experience plus graduating with a Bachelor of
Business Studies in 2002 set the foundations for Felicity's successful
real estate sales career. During her third year in the industry, 30%
of her business came from repeat clients, this clearly demonstrates her
client's are confident she not only achieves them the best price
possible, but her communication and service standards are such, she is
now their preferred residential sales agent.
More evidence of her success is in her first year of working for
Barfoot & Thompson Ponsonby she became the top woman sales agent and
number three in the office.
Selling predominately in the greater Ponsonby area, but with loyal
clients living throughout Auckland, her sales success covers
neighbourhoods all over central Auckland, and range in price from
$320,000 for a leasehold city apartment to $4,250,000.00 for a home in
Herne Bay. Her ability to successfully negotiate across all types of
property reflects her skills to listen and identify client's specific
needs, plus provide the right information so they are in no doubt the
decisions they make are in their best interests.
Finally Felicity highlights her passion and enthusiasm to leave 'no
stone unturned' to find the right buyer for her clients, plus she always
reassesses the final outcome so she is confident she has done the best
job for them. Felicity finds her work incredibly satisfying knowing she
has added value to their property sale or purchase, as generally the
family home is their biggest asset and the final transaction has a huge
impact on their lives.
Testimonials
"Thank you George and Felicity for selling our house in September
this year. Your advice about selling promptly with only a two week lead
up to the auction was timely. We were very happy with the price you
achieved and were more than happy with the energetic service we received
from you. You certainly took the stress out of selling by guiding us
through what we should do to prepare for the auction. It was almost
effortless thanks to you both.
We will be selling another house in the near future and will return to you for that sale."
John and Rosalind Stephens
"Our Westmere property was quite unique with a shop below and an
apartment above and was difficult to compare with other sales in the
area. Felicity advised us correctly with the type of sale and the best
approach to take with the marketing, she was very committed throughout
the campaign which all led to a successful auction and us as happy
customers.
We definitely recommend Felicity and Barfoot & Thompson."
Chris and Amber Carroll
"We would happily recommend Felicity to anyone buying or selling a
home. She was clear with the plan, executed diligently and delivered on
what she said she would. Tireless and trustworthy is all we could ask."
Jamie & Jane Barr
“Felicity was amazing to deal with, in fact she was a godsend. Her
knowledge was invaluable, particularly being first home buyers, and her
advice and opinions were considered and accurate. Aside from this, we
loved Felicity's manner. She was professional, genuine and a straight
shooter which was a refreshing change from others we had dealt with. We
would highly recommend Felicity and look forward to working with her
again in the future.”
Erin Coldham
"Felicity is a highly professional and reliable Estate Agent. Her
advice and eye for detail, when I sold my home in East Auckland
recently, were invaluable. I was extremely happy with the outcome of
the Sale By Tender. I would definitely engage Felicity again."
Nancie Plested
"In central Auckland, looking for property can be a draining and
difficult experience. Limited properties and high demand means the need
to deal with people you can trust becomes paramount. Unfortunately our
experience has been the opposite with many in real estate proving
difficult to trust…or even get a straight answer out of! We started
dealing with Felicity four years ago and she always remained in contact,
sharing valuable industry insights and information and was very
supportive of our decisions regardless if it was with her properties or
not. She was always honest, with wonderful people skills and always
illustrated the highest of personal integrity.
We wanted to use her and kept in contact to the point where we got
talking and she took it upon herself to door knock and find us a
property within a very tight brief. We ended up buying a property that
was ideal for our needs and wasn't on the market. Felicity then went to
her existing connections and found a buyer for our current property –
All done! Saved months of looking, auctions, fees and general heartache
and delivered a perfect move within budget and brief. We are delighted
with the outcome and especially delighted with the values that Felicity
has exhibited during the entire process. She was fair and honest and we
were able to act in good faith.
We can't recommend Felicity highly enough, she does her profession, Barfoot & Thompson and herself proud. Thanks Felicity."
Bevan and Ruth Adin
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